APA Style
Rangkuti, Freddy. (2002).
Measuring Customer Satisfaction .
Jakarta:
Gramedia Pustaka Utama.
Chicago Style
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia Pustaka Utama,
2002.
Text.
MLA Style
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia Pustaka Utama,
2002.
Text.
Turabian Style
Rangkuti, Freddy.
Measuring Customer Satisfaction.
Jakarta:
Gramedia Pustaka Utama,
2002.
Print.