Buku ini membahas tentang Total Quality Management (TQM) secara praktis. Dan dilengkapi topik aktual tentang : Benchmarking, Malcolm Baldrige Award, ISO 9000: 2000, ISO 14000, Quality Problem Solving, Quality Improvement Project, Motorola Six Sigma, Total Quality in : Marketing Human Resource, Accounting, Manufacturing, Education, Health Care, Banking, Hotel dan Restaurant dibahas lengkap dalam buku ini.